State Farm® Insurance Agent Ralph Smith

"I was recently referred to Sara Hathaway after my longtime insurer dropped my coverage and refused to cover my neighborhood based on wildfire risk. Sara made my transition to State Farm seamless. She is knowledgeable, experienced, thoughtful, and extremely responsive. She got all of my coverages transferred to State Farm and saved me money in the process. I highly recommend her services."

"I called Ralph smith State Farm office about adding another car to my plan , Sara answered n was very well prepared to answer all my questions she went over my options n prices n had quotes sent to me by email so I could look over . Very good service definitely recommend them ."

"When we needed to find new homeowners insurance we made several calls to local offices. Although a few responded eventually, Ralph Smith State Farm Agency called to acknowledge our call that same day and their agent, Sara Hathaway, called back the following day. She was attentive, professional, knowledgeable, and asked questions to understand our needs. We now use State Farm for all our insurance needs and have saved money on all policies compared to previous years. Thank you!"

"Sara Hathaway with Ralph Smith State Farm Agency in Auburn did an incredible job of quickly sorting through our home and auto needs. In today's fire sensitive climate, we weren't sure we would hear from any local agencies. She was first to respond, followed up on the few outstanding issues, and exceeded our expectations. On top of the great service, we saved money from previous years. Bravo!"

"We've had Ralph Smith's agency recommended to us since moving to Grass Valley and then onto Reno. In a span of 2 years we've had a multitude of issues with this agency. They all seem friendly and I'm sure have better work with other customers. In our case when we started off our policies it took about 3-5 months of constant contact to straighten out our monthly bills. They'd quote us lower prices, then our bills would end up being 10%-15% more. This took months, hours and multiple calls to straighten out. Then they'd get the Vins mixed up multiple times. This would usually reset the billing to higher prices again somehow and we'd then have to call back again. There were issues out of the gate with our homeowners insurance and the clarity on pricing, coverage and what not. There was a lot of being told one thing, actually receiving another. When we sold our home and moved to Reno we made them aware. 5 months later they reached out to us asking us what we were doing with our home we sold 5 months earlier. After they realized the mistake they said we'd get a refund check for the year that we aren't living in the home. Here we are now where it's taken 2+ months to get a refund check sent to the right address... IMO, this isn't so much a quality of service, or people or even an office and do believe this is a one-off experience. However for us it's been relatively systematic to expect an issue anytime anything changes in our policies or lives. To me it seems like they have a lot of clients. Don't even bother trying to talk to Ralph he'll just fast talk you to move onto the next client. The rest of the employees seem nice and easy to work with. Just be prepared to have to call them a lot. Edit: I've edited the 2 stars to 1. In response to the owners response. These mistakes weren't made due to crossing state lines. They weren't aware we moved until after we alerted them a second time all while raising red flags about mistakes. The mistakes were made in office by team members at this location consistently without changes to our location or account. While in the process of transferring services and after having a good conversation with Ralph himself (this was very appreciated) most things were solved/fixed. I still wouldn't recommend this location. I've never had to be as hands on with Homeowners or Auto insurance as I have with this particular office. It was a massive waste of our time over and over."

"Sara Hathaway is a wonderful agent! She's very knowledgeable, helpful and quick. My husband is a mechanic needless to say he's always got a different vehicle to insure but she's always on the ball getting us our insurance quotes and getting us out on the road ASAP. We're very lucky to have her as our Agent. We would be lost without her and State Farm!"

"Thank you for making things so easy! Very friendly staff and knowledgeable! Nice to use a small town local business! They provided insurance on our commercial building complex when others could not even with no claims. We also deal with them daily on providing Towing service to their clients always great to deal with! Kenny Hall- Halls Towing Inc"