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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Robert Dwyer

Robert Dwyer

November 9, 2024

5  out of  5
rating by Robert Dwyer
"Sara Hathaway gives awesome customer service - thank you, Sarah!"
We responded:
"Thanks Robert! Yes Sara is a rockstar! "
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Hamish Butler

August 24, 2024

5  out of  5
rating by Hamish Butler
"We have been customers for over 15 years and could not be happier. Always great service from a very friendly team."
We responded:
"Thanks Hamish! We appreciate your business"
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Zachary Sidnam

August 21, 2024

5  out of  5
rating by Zachary Sidnam
"Sara and the rest of the Ralph Smith team were super helpful! They guided me through the application process of my new policy and got me approved very quickly!"
We responded:
"Thanks Zachary -We appreciate your feedback"
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mark haines

August 20, 2024

5  out of  5
rating by mark haines
"Sara has been communicative and pleasant throughout the process of restructuring my home and auto insurance. I really appreciate the support and personal service that I’ve received from State Farm in Auburn."
We responded:
"Thanks Mark! "
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Jose Gonzalez

August 20, 2024

5  out of  5
rating by Jose Gonzalez
"I started with Ralph Sr. in San Leandro and always received great personalized service. When Ralph Sr. retired I asked to work with Ralph Jr. because I knew I would receive the same level of service and I have not been disappointed. All of my insurance need have been resolved with a quick call. Sara and the rest of the team are very knowledgeable and will go above and beyond to help. When insurance in CA has become complex it is great to know the this office still puts the customer first and takes care of us."
We responded:
"Thanks Jose- we appreciate your business! "
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Miss Pebblez

August 20, 2024

5  out of  5
rating by Miss Pebblez
"Sara was so helpful! I called in for an insurance task, and Sara was just the best. She overviewed my account, adjusted some things for me, and even found some discounts I didn’t know I qualified for. (Not saying she can get everyone’s bills lower in every call, but it worked out for me) She was nice, professional, pleasant to speak with, and got my business done quickly. As much as I’d love to talk to her everyday, she really made the stress of calling non-existent. Sara if you see this, thank you truly so much! My new truck and I are doing great! (Except for the feeling of that first payment, yikes lol!)"
We responded:
"Thank you for your positive feedback. We appreciate it- the Insurance Market is a bit tough right now so positive feedback is awesome! "
Profile photo of Kathy Luebcke

Kathy Luebcke

July 18, 2024

5  out of  5
rating by Kathy Luebcke
"Very helpful, good rates, goes above and beyond! Kathy"
We responded:
"Thank you Kathy, The insurance marketplace is challenging. We appreciate great customers like you. "
Profile photo of Brandon Robinson

Brandon Robinson

June 6, 2024

5  out of  5
rating by Brandon Robinson
"Best agent and licensed in NV. We own a home in CA and NV and it was incredible to have one agent who can handle both. Friendly office staff and better than rates than everyone else who quoted me. Highly recommend"
We responded:
"Thanks Brandon, It is great that we are also available in Nevada, Arizona and Oregon. Thanks for the kind words. "
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Ray Mathews

June 3, 2024

5  out of  5
rating by Ray Mathews
"Always good service, been with Ralph Smith senior ,for at least 20+yrs. Now I have Junior (His son) as my agent. Couldn't be more happier with the service I receive. Excellent service."
We responded:
"Thank you so much for your longstanding business and review Ray! We appreciate you sticking with us all these years!"
Profile photo of Nathan T

Nathan T

May 14, 2024

5  out of  5
rating by Nathan T
"Overall great service. We have our home and car insurance with them and have been very happy with their level of responsiveness and overall professional service. Highly recommend their office."
We responded:
"Thank you Nathan. We appreciate your kind words. "
Profile photo of David Ribakoff

David Ribakoff

April 16, 2024

5  out of  5
rating by David Ribakoff
"I called to speak to my agent to add a car that I just purchased. My agent was not in the office at that time, but Sarah took the call and added my new car immediately. She was very friendly, helpful, and efficient."
We responded:
"Thanks David for the nice review. We appreciate your business. "
Profile photo of Julie Weed

Julie Weed

February 28, 2024

5  out of  5
rating by Julie Weed
"Ralph's office is great, Sara is wonderful and always takes care of my needs timely. Highly recommend working with State Farm."
We responded:
"Hi Julie- We really appreciate your kind words... Thank you for your business. "
Profile photo of Joseph Lawson

Joseph Lawson

February 23, 2024

5  out of  5
rating by Joseph Lawson
"I was in some need of some coverage. I was finding it hard to get a quote and a quick reply on a policy. Sara did it within minutes, and answered every question I had. I appreciated the easiness of the process and her willingness to answer any question I had."
We responded:
"Hi Joseph, Yes Sara is awesome. Welcome to the Agency. "
Profile photo of Ron Belding

Ron Belding

February 23, 2024

5  out of  5
rating by Ron Belding
"Sara was so helpful real happy with them"
We responded:
"Thank you Ron, We appreciate your business"
Profile photo of Jose Franco

Jose Franco

February 22, 2024

5  out of  5
rating by Jose Franco
"There’s nothing good I can say about car insurance right now it’s just flat out expensive especially if u have young drivers , what separates them is the employees who go out of there way to get u quotes , rates, rentals and any ?s you have dumb ones included . This is the type of help Ralph smith at State Farm provides , Sara Hathaway has been helping me from da start of my plan with State Farm n she has always had answers for me n provided the help needed on my vehicles . If you’re looking for outstanding customer service she treats u like a friend and I would recommend giving them a call for all your insurance needs ."
We responded:
"Thanks Jose- We appreciate your business"
Profile photo of Jamie Harper

Jamie Harper

February 22, 2024

5  out of  5
rating by Jamie Harper
"State Farm Auburn, CA has excellent workers who have personally addressed my many insurance needs in a patient and kind manner. Sarah and others show great professionalism, care, and great joy to help their customers!"
We responded:
"Thanks Jamie, we appreciate your business. "
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scott vian

January 17, 2024

5  out of  5
rating by scott vian
"Always outstanding customer service. A+"
We responded:
"Thanks Scott! We appreciate all of your years of loyalty. "
Profile photo of Tom Barrett

Tom Barrett

December 16, 2023

5  out of  5
rating by Tom Barrett
"I have trusted Ralph Smith's State Farm Agency to handled my home and auto insurance needs for 30 years and have not been disappointed. They've been there for me through all the storms and dings that life can bring. Sara recently gave excellent service adding my Chevy pickup to the fold. No reason to go anywhere else."
We responded:
"Thanks Tom - We appreciate you loyalty and kind words. "
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Linda M.

December 13, 2023

5  out of  5
rating by Linda M.
"Very fast answers. Always available to help me at any time. I have all my insurance with them 3 vehicles and house. Friendly staff."
We responded:
"Thanks you Linda- We appreciate great customers like you. "
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daniel quinonez

November 29, 2023

5  out of  5
rating by daniel quinonez
"State Farm is so awesome, I had a awful accident, hit a deer on the freeway and when we called State Farm the we're right on it. So helpful with everything and quick. I can't say enough about them. Thank God for them. Life time policy holder"
We responded:
"Thank you Daniel, I am glad you are ok from the accident- Thanks for the nice review. "
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Casey Lyons

November 29, 2023

5  out of  5
rating by Casey Lyons
"Best Insurance in Auburn Ca."
We responded:
"Thank you Casey, We appreciate the kind words! "
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Kevin Quinn

November 22, 2023

5  out of  5
rating by Kevin Quinn
"Awesome agency, Sara Hathaway is the best highly recommend!!"
We responded:
"Thanks Kevin, Yes Sara is awesome. We appreciate your business. "
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john zehm

November 15, 2023

5  out of  5
rating by john zehm
"Kind Caring Knowledgeable Agents Truly Professional People"
We responded:
"Thanks John- We appreciate our opportunity to work with great customers like you. "
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Claudelle Halcomb

November 14, 2023

5  out of  5
rating by Claudelle Halcomb
"The ENTIRE staff is amazing. Sara is so extremely pleasant and knowledgeable"
We responded:
"Thanks Claudelle, We appreciate your business"
Profile photo of Monica Hamp

Monica Hamp

October 21, 2023

5  out of  5
rating by Monica Hamp
"Hands down the best insurance agency. Sara, Kelly and Ashley are the BEST! They take care of everything!"
We responded:
"Thank You, Monica! We truly value your positive feedback & appreciate your business with our agency. "