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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Janet Del Tessandoro

May 11, 2023

5  out of  5 rating by Janet Del Tessandoro
"Sara was a great help to me. She is very professional and curtious."

Lou Duzac

May 11, 2023

5  out of  5 rating by Lou Duzac
"Sara Hathaway is both friendly and informative. I am very pleased with her service and with State Farm."

Sean Filippini

May 11, 2023

5  out of  5 rating by Sean Filippini
"I was recently referred to Sara Hathaway after my longtime insurer dropped my coverage and refused to cover my neighborhood based on wildfire risk. Sara made my transition to State Farm seamless. She is knowledgeable, experienced, thoughtful, and extremely responsive. She got all of my coverages transferred to State Farm and saved me money in the process. I highly recommend her services."

Christine Allen

May 11, 2023

5  out of  5 rating by Christine Allen
"Excellent customer service 👏"


May 5, 2023

5  out of  5 rating by S K
"Sara Hathaway at Ralph Smith State Farm insurance has been instrumental in guiding and executing the policy for me. She throughly worked on details and was a pleasant person to work with. Thank you Sara for your exceptional customer service."

Jose Franco

April 21, 2023

5  out of  5 rating by Jose Franco
"I called Ralph smith State Farm office about adding another car to my plan , Sara answered n was very well prepared to answer all my questions she went over my options n prices n had quotes sent to me by email so I could look over . Very good service definitely recommend them ."

Paul Thompson

April 12, 2023

5  out of  5 rating by Paul Thompson
"Hands downs Ralph Smith State Farm Agency is top notch. All of our insurance needs are handled through them. Their service is efficient, courteous and professional every time."

Ann Dondro

April 12, 2023

5  out of  5 rating by Ann Dondro
"When we needed to find new homeowners insurance we made several calls to local offices. Although a few responded eventually, Ralph Smith State Farm Agency called to acknowledge our call that same day and their agent, Sara Hathaway, called back the following day. She was attentive, professional, knowledgeable, and asked questions to understand our needs. We now use State Farm for all our insurance needs and have saved money on all policies compared to previous years. Thank you!"

Ron Bradley

April 11, 2023

5  out of  5 rating by Ron Bradley
"Always easy to work with. Very helpful & knowledgeable."

mark lischner

April 10, 2023

5  out of  5 rating by mark lischner
"The staff is always ready to step in and help......with a smile. I am very satisfied!!!!!I know that I made th right choice!!!!!!!"

Jean Tyra

April 7, 2023

5  out of  5 rating by Jean Tyra
"Sara at State Farm sorted my insurance needs, answered all my questions and updated my policies expertly and quickly."

Michelle Santos

March 27, 2023

5  out of  5 rating by Michelle Santos
"Sara works in the office and I absolutely love working with her. She’s efficient and always looks out for me. I put a lot of trust in her and she’s always come through."

Rick Olpin

March 27, 2023

5  out of  5 rating by Rick Olpin
"I received great service. The issue I had was resolved to my satisfaction. I have always had good service with any questions I've ever had through Ralph Smith's office"

Thomas Barmeyer

March 14, 2023

5  out of  5 rating by Thomas Barmeyer
"I'm very satisfied with all the services I have received the past few years. The staff has always been professional, courteous, and helpful and they seem to really want you to save money. I would highly recommend this office to anyone with insurance needs."

Valerie Rosso

March 3, 2023

5  out of  5 rating by Valerie Rosso
"I had the pleasure of dealing with Sara to obtain a new homeowners insurance policy. She was knowledgeable, thorough and very kind. I appreciated her professionalism."

Carrie Acree

February 24, 2023

5  out of  5 rating by Carrie Acree
"Staff was right on top of getting my services put together. This made the transition very easy and smooth. Thank you"

Dawn Perteet

February 17, 2023

5  out of  5 rating by Dawn Perteet
"From the initial contact and every contact since we found the agency staff to be professional, helpful and to have great follow through. We are quite happy with the service that has been provided and like the added benefit of supporting a local office."

Lacey W. Coleman

February 13, 2023

5  out of  5 rating by Lacey W. Coleman
"I always get such great service from the agents here; it's worth it to keep coming back! Thank you to Sara Hathaway and Deborah Ruff, both super supportive, always getting back to me when I need them!"

Eric Sonnen

January 28, 2023

5  out of  5 rating by Eric Sonnen
"A big thanks to Ralph Smith State Farm Agency and Sara Hathaway. They made switching my insurance easy."

Greg Flessing

January 20, 2023

5  out of  5 rating by Greg Flessing
"Sara Hathaway with Ralph Smith State Farm Agency in Auburn did an incredible job of quickly sorting through our home and auto needs. In today's fire sensitive climate, we weren't sure we would hear from any local agencies. She was first to respond, followed up on the few outstanding issues, and exceeded our expectations. On top of the great service, we saved money from previous years. Bravo!"

Generator World

January 20, 2023

5  out of  5 rating by Generator World
"Sara and the State Farm Team at the Ralph Smith Agency in Auburn helped us get our business and personal insurance needs in order for a great price! Very helpful and prompt replies made for a smooth transition to their agency! Thank you!!"

Evan Koris

January 20, 2023

5  out of  5 rating by Evan Koris
"Sara with State Farm is fantastic. Great service and pricings. Highly recommend giving her a call."


January 16, 2023

1  out of  5 rating by JeffreyLoewe
"We've had Ralph Smith's agency recommended to us since moving to Grass Valley and then onto Reno. In a span of 2 years we've had a multitude of issues with this agency. They all seem friendly and I'm sure have better work with other customers. In our case when we started off our policies it took about 3-5 months of constant contact to straighten out our monthly bills. They'd quote us lower prices, then our bills would end up being 10%-15% more. This took months, hours and multiple calls to straighten out. Then they'd get the Vins mixed up multiple times. This would usually reset the billing to higher prices again somehow and we'd then have to call back again. There were issues out of the gate with our homeowners insurance and the clarity on pricing, coverage and what not. There was a lot of being told one thing, actually receiving another. When we sold our home and moved to Reno we made them aware. 5 months later they reached out to us asking us what we were doing with our home we sold 5 months earlier. After they realized the mistake they said we'd get a refund check for the year that we aren't living in the home. Here we are now where it's taken 2+ months to get a refund check sent to the right address... IMO, this isn't so much a quality of service, or people or even an office and do believe this is a one-off experience. However for us it's been relatively systematic to expect an issue anytime anything changes in our policies or lives. To me it seems like they have a lot of clients. Don't even bother trying to talk to Ralph he'll just fast talk you to move onto the next client. The rest of the employees seem nice and easy to work with. Just be prepared to have to call them a lot. Edit: I've edited the 2 stars to 1. In response to the owners response. These mistakes weren't made due to crossing state lines. They weren't aware we moved until after we alerted them a second time all while raising red flags about mistakes. The mistakes were made in office by team members at this location consistently without changes to our location or account. While in the process of transferring services and after having a good conversation with Ralph himself (this was very appreciated) most things were solved/fixed. I still wouldn't recommend this location. I've never had to be as hands on with Homeowners or Auto insurance as I have with this particular office. It was a massive waste of our time over and over."

Diana Losh

January 10, 2023

5  out of  5 rating by Diana Losh
"Sara Hathaway is a wonderful agent! She's very knowledgeable, helpful and quick. My husband is a mechanic needless to say he's always got a different vehicle to insure but she's always on the ball getting us our insurance quotes and getting us out on the road ASAP. We're very lucky to have her as our Agent. We would be lost without her and State Farm!"

Kenny Hall

January 10, 2023

5  out of  5 rating by Kenny Hall
"Thank you for making things so easy! Very friendly staff and knowledgeable! Nice to use a small town local business! They provided insurance on our commercial building complex when others could not even with no claims. We also deal with them daily on providing Towing service to their clients always great to deal with! Kenny Hall- Halls Towing Inc"